Digital Lab Consulting Management ConsultingRoger2018-12-31T18:17:10+00:00
We provide Professional Services Management Consulting for technology and consulting companies looking to transform their Professional Services capability.
Whether it is looking at their overall Professional Services organisation or focusing on specific business problems, we help our clients to solve their challenges. The service packages below outline some of the areas where we can help.
Services Health Check – We can review your Professional Services organisation and recommend areas for improvement. Look at everything from on boarding and operational process, to profitability, pricing and market positioning or focus on a specific area of your choice.
New Technologies – Whether you are a new technology company or an established company looking to develop a new services practice, we can help you to develop a new services capability and take it to market.
Outsourcing – We can assist with your outsourcing strategy, providing advice and guidance in terms of selection, governance, operational process and support.
Services Partners – Cultivating successful partner relationships can be challenging, but if done well can transform your business. Work with us to ensure you have the right foundations in place, or let us help you develop your existing capability.
Managed Services – We can help you to develop and launch a managed service for your software technology. We’ll help to define the services delivery model and work with you to put in place your go to market strategy.
Customer Success – Ensure that your existing customers are happy by ensuring you have the correct level of proactive regular engagement. We can work with you to put in place the right team and process to help boost customer satisfaction.
Reduce Business Risk
Ensure your chosen software meets the business needs and there is a clear plan for success, focused on delivering real business value.
Reduce Total Cost of Ownership
Ensure you define and adopt best practises from the start to ensure ongoing support costs are effectively managed.
Maximise Return on Investment
Ensure you have high user adoption and engagement with the software. Focus on business areas that deliver most value.